FAQs

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Frequently Asked Questions

Everything You Need to Know About Building Your Dream Pool

At Supreme Pools & Spas, we know that building a custom pool or outdoor space is a big decision — and it often comes with a lot of questions. That’s why we’ve compiled answers to the most common inquiries about our process, services, timelines, and more. Whether you’re just getting started or deep into planning, our FAQs are here to help guide you with clarity and confidence.
How does the construction process work?

First, our staff will work with you to finalize the design, add-on options, decking and other such details. Once all details are finalized, we will begin by grading the site and forming it into the necessary shape. We’ll then proceed with pre-plumbing and electrical, gunite, decking & plaster. Although the construction process may be unsightly, the final process will be the envy of your neighborhood.

Can you help me design the best pool for my backyard?

Certainly! Our staff will help you select the right size, shape, and overall layout of the best pool for the area you have to work with. We understand that each home is different and each homeowner’s tastes and styles are different. We will help you with all of the details, including any add-on options, such as waterfalls, landscaping, etc. that you want to include.

How can I be assured you’re using quality parts and equipment when building my pool?

We use only the best parts and equipment available in the industry. When speaking with our staff, you can learn more specifically about the brands that we sell.

How can I be assured that your company is a reputable, quality pool builder?

First of all, check our list of references. There is no better way to become comfortable with our quality standards and customer service than to speak directly with our existing customers. Secondly, call the local Better Business Bureau and confirm that our company is in good standing with them. You can check with our local professional organizations to research our reputation and workmanship.

Ready to Build Your Dream Pool?

Transform your backyard with a custom-designed pool and spa from Supreme Pools & Spas. Whether you're looking for a luxury retreat or a family-friendly oasis, we bring expertise, quality, and craftsmanship to every project.

Request a Free Consultation Today!

281-350-4410

Have A Pool? FAQ Troubleshooting

App not connecting
App not connecting?

You will need to make sure you go to your Wi-Fi settings on your phone or device and link the system to your home Wi-Fi system. On your phone or device go to Wi-Fi settings and look for available Wi-Fi in the area. One will come up that says something about Aqualink, tap this option and it will take you to a new screen. There will be a slight delay. You should see your home Wi-Fi on this new screen. Tap your home Wi-Fi and put in your password. You will need a consistent 2.4 ghz Wi-Fi connection. A 5 ghz network will not work. Once this is connected go back to the iAqualink app.
 
There is not an invite code for our system. On the screen where it asks for a invite code there will be a plus symbol in the upper right corner of the screen. Tap this plus sign and a new screen will come up with a list of different systems. The top one will say something about Aqualink RS, tap this one. You will go to a new screen that asks for a device number and a system name. The device number is on the right side of the white antenna and on the paperwork that was left onsite. The system name is whatever you decide.
 
Please make sure that the system is in Auto mode when trying to set this up and ensure there is a good Wi-Fi signal at the equipment. It will not set up in service mode.

App Issues
App not Working?

If you are experiencing issues with the app it may need a reset. To do this you will need to log out of the app, then turn the breakers off at the equipment panel for at least 30 minutes, after the 30 minutes when you turn the breakers back on please wait at least 10 minutes before you log back into the app. This should take care of the issues. If not please let us know. And remember turn off the breakers for at least 30 minutes.

Water Loss
Water Loss & Evaporation?

During certain times of the year you will experience higher levels of water loss and evaporation in your pool. When we have seasonal changes you will see the most water loss. As the weather goes from consistent temps at night and during the day, to cooler nights with hot days you will see greater water loss. As the temperature drops at night the air dries out, and as the air dries out it causes accelerated evaporation.  So it is common to see more water loss in the fall than in the middle of summer.

Freeze in the Forecast
Freeze in the Forecast?

Your pool is set up with freeze protection if you have an Aqualink System. The pool pump and any other pumps you have will automatically turn on if we drop below freezing. This should take care of and  protect your system during a freeze.

If you have a manual time clock system it is best to remove the off tabs on the time clock and let your pumps run continuously during the freezing temperatures. If you have any pumps that operate by way of a wall switch please turn these on as well.

During these freezing temperatures if you loose power and it seems it is going to be off for an extended period of time it is best to remove the drain plugs on your equipment. Your pool and water feature pumps have drain plugs on the right side near the bottom below the pump basket. The cleaner pump will have one on the front below the suction hose. The filter will have the large drain cap near the bottom. And the heater will have one on the bottom front or back of the black plastic manifold where the pipes come in to the heater. It will be located in the bottom corner of the manifold. If you need to pull the drain plugs also turn off the breakers for the system. This helps if the power comes back on and the lines are frozen.

Lastly make sure your pool fill valve is also covered and protected. If you do not have a cover for it an old towel and a plastic bag work great at keeping it warm and dry.

Lights not working

Pool lights not working?

If you are experiencing issues with your pool lights they may just need to be reset. To do this follow these steps below.

  1. Turn on the pool lights
  2. Locate the gfci on the right outside wall of the equipment panel.
  3. Push and hold the reset button for 5 seconds
  4. Once released all of the lights should turn white. If none of the lights have turned white please try again.

If the lights with issues continue to have problems or no longer come on then it is a bad light, give us a call.

Heater Issues
Heater not turning on?

  1. Turn your remote to 104 degrees but also turn the heater on to 104 degrees from the top panel.
  2. Make sure both heater and spa side of the control panel are maxed out to 104.
  3. If that does not work, what error code is the heater display giving?
  4. If it says “check flow” this means, there is not enough water flow through the heater. Make sure the pool pump is turned on and fully primed. If this is good, then check to see if the filter is dirty. If the filter is dirty this can slow the water flow through the heater.
  5. If it says “check ignition” this means, there is not spark at the unit. This is usually caused because one of the gas valves have been turned off. If both gas valves are on please let us know.

Hear From Our Happy Customers

Experience, Quality, and Unmatched Craftsmanship

At Supreme Pools & Spas, we deliver exceptional craftsmanship, innovative designs, and top-tier service. With 40+ years of experience, we're Houston’s trusted name for custom pools and spas.

Gregg Wilson
00:28 28 Feb 25
We interviewed multiple pool companies in January 2021, and if we proceeded with the installation of a new pool, it would be our third pool installed. We ultimately made the decision to hire Supreme Pools and Spas over the others we interviewed. No regrets! Supreme Pools and Spas came through on all of their promises. -- Are you reading this review because you're considering installation of a swimming pool? If so, save yourself some time and look no further. There's no need. Why hire Supreme Pools and Spas over other pool companies? What makes them different, you ask? Because not only are they a very well-established, long-standing organization with a stellar history in our community, ...and provide an exceptional product as well, ... but what is also different about Supreme Pools and Spas is the continued service that follows the installation. ... and if you've never installed a pool before, rest assured, you will need a supplier who continues to treat you as a 'lifetime valued customer' and provide you with the service you need, post-installation. Whenever I need assistance with something, it's as simple as a phone call to their main office. If I don't need on-site support, but just need some advice, likewise, it's as simple as a phone call. Their service team is profoundly responsive, and nothing short of outstanding. If you're moving forward with plans to install a pool, hire Supreme Pools and Spas. They're the best in the area, and you'll be pleased with their products and their ongoing service for many years to come.
Luellen FENDER
20:11 20 Feb 25
Love Supreme Pools! Great design team. Office staff is helpful and very knowledgeable.
Celeste McKee
19:53 20 Feb 25
The quality of service and expertise is unmatched.
Robbin Swain
17:43 20 Feb 25
Supreme Pools & Spas is the place to go if you are in the market for a beautiful backyard oasis. I've been lucky enough to experience their finished work and I wouldn't go anywhere else. They strive for excellence and top tier customer service, and their dedication to their clients is unparalleled.
Nathan Reich
20:45 28 Jan 25
Top notch design and build. Great customer service. Tyler heard all the things we were looking to include in our dream backyard and laid them out well. Will and team made sure we were happy with the finished product. As with any project, issues arise. Supreme worked through them all with class. Thank You!
T Lane
01:23 28 Jan 25
We are very pleased with our Supreme Pool. BJ , Will and Nick were great helping with design, construction and operation. The Jandy pumps and filter have been trouble free. Freeze protection works fine. Shallow deck with the in-pool umbrella is great for kids. We've been using it for 2 1/2 years. Will provides quick help when we have questions. Thanks
Candice Klein
19:49 08 Jan 25
Supreme Pools was/has been amazing to work with in building our dream pool. From start to finish. Great communication, quick renderings & several options when designing the aesthetic of the pool. Quick build even during a rainy season. They have gone above & beyond when called to help with questions about the equipment and quick to respond with any minor tile repairs. Definitely recommend!
MORGAN MILLER
01:36 07 Jan 25
We are obsessed with our pool, which was completed within 30 days! We could not be happier with our results! From B.J.'s designing/planning to William's supervising, Supreme Pools was professional, knowledgeable, and great to work with. They even followed up after completion to ensure everything was running smoothly and taught us how to use all the equipment. I highly recommend this company.
Graeme Bullen
23:36 06 Jan 25
Supreme were fantastic! From the design to the final product, they were easy to deal with and delivered our dream pool at a very competitive price!During the design phase they focused on what WE wanted and didn’t hard sell anything, they raised and addressed issues and considerations.The construction phase was well within time expectations and we enjoyed the various crews and subcontractors, with any issues immediately addressed.The setup and pool-school team have been excellent and responsive, providing much needed advice and guidance and making sure we get to enjoy the value of our investment…long after the completion date!I highly recommend Supreme to anyone considering a pool. They’ll do right by you.

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